technical support

What is a support group for?
Software maintenance, technical support are necessary for any organization. Our clients feel protected because they know that they have a place to address with any working matter. Supporting an enterprise’s business provides an opportunity not only to get prompt advice, but also to order new functionality or IT solutions to your business requirements. This ensures the stable operation of your IT infrastructure, its improvement and development. Your websites, programs and hardware will never be out of date and will keep pace with the times! We provide assistance, provide information and technical support for each of our projects. Technical support can work in several modes: 

  • By phone +380 44 290-77-84;
  • By email: support@atey.com.ua;
  • By messengers Telegram, Bayhelper;
  • Internet support through a remote connection, if the client has special programs: TeamViewer, Skype;
  • Departure to the facility.

 

Tariffs for technical support without a preliminary contract

One-time
2 hour response
Start of work after an prepayment payment of 50%
Cost: 30 usd / person hour

 

Tariffs for technical support under the preliminary contract*

Standard
1 hour response
Finding a workaround in 4 hours
Search for a permanent solution in 3-7 days
Guaranteed scope of work by contract: 10 person hours / month
Cost: 22 usd / person hour
Payment by contract: 220 usd / month

Premium
30 minutes response
Finding a workaround in 4 hours
Search for a permanent solution in 3-7 days
Guaranteed scope of work by contract: 20 person hours / month
Cost: 20 usd / person hour
Payment by contract: 400 usd / month

 

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 (*) The advantage of technical support under a preliminary contract is that we plan a working resource for the amount of work specified in the contract and guarantee the performance of our functions on time. And you, in turn, can count on a quick response and quality services at a lower cost.